Shipping & Returns

SHIPPING 

All items are shipped from the United Kingdom. By placing an order and processing a payment with TRU Wear Barbados Ltd. you as the customer agree and accept the following terms. 

  • All orders that are placed are packed in 24hrs, excluding weekends and public holidays. 
  • All orders placed after 9am EST will be shipped the following day. If you place your order after this time on a Friday, your purchase will be shipped on Monday. 

ROYAL MAIL 2nd Class Mail - ships to anywhere within the United Kingdom, usuallt takes 2-3 days for delivery.  
INTERNATIONAL  — using Tracked Royal Mail Airmail - this is a flat rate to limited countries (Australia, Canada, USA) available at checkout. . If you are in a country that is not listed, please contact us at emilee@trubarbados.com - we will be happy to get a shipping quote on your order and ship out the next day.
BARBADADOS GROUND — this is a flat rate. Delivered when stock is available.

 

 

INTERNATIONAL CUSTOMS

The customer is responsible to pay any taxes, customs fees or any other additional fees. TRU's retail prices do not include any of these fees. 

If you are unsure about any additional fees that will have to be applicable to your order, contact your local customs office. TRU is in no way responsible for any additional fees or taxes that may be requested on shipping your order and do not offer refunds for these costs. 

If you have any queries, please contact us at emilee@truabarbados.com

 

ADDITIONAL INFORMATION

Delivery dates can change depending on the time of year, holidays, weekends and weather conditions. Stolen or delayed packages in transit are in no way the responsibility of TRU. It must be noted that the customer give the correct shipping/delivery address when placing the order, if the address is not correct, the customer will not be reimbursed. 

 

RETURNS 

We want all of our TRUPERS to be happy with their purchases.

If for any reason you would like to return a piece, TRU will offer store credit for the item(s) that you return. Kindly email us at emilee@trubarbados.com to inquire about returning your purchase. Please note that final sale items cannot be returned under no circumstances. 

A refund will be offered in the case of faulty item(s). 

RETURN CRITERIA 

All TRU items to be returned must match the following criteria:

  • Tags still attached 
  • Un-perfumed 
  • Unworn 
  • Unwashed
  • Unstained
  • In the clear poly bag with both SKU codes matching (on the hangtag and the polybag)

Items returned that do not match the above criteria will be shipped back to the customer. Please be careful when trying on your pieces. 

All items returned will be refunded with store credit valid for 3 months after the voucher has been sent from TRU to the customer. 

FAULTY ITEMS

If your purchase is faulty or incorrect, we do apologize - please contact emilee@trubarabdos.com and we will resolve this for you asap!

All refunds that are granted by TRU will be issued via the payment method used on purchasing said item.

 

OTHER INFORMATION

If you have any questions at all about TRU don't hesitate to reach out via email at emilee@trubarbados.com - we will happily assist where we can:)