FAQ

Q. Where do you ship from?
A. We ship from the United Kingdom using Royal Mail for both domestic and international orders. We also use FedEx Priority for rush-shipping orders.

Q. Do you guys work with influencers?
A. Yes & No - here at TRU we want people to genuinely enjoy the collections, so we will only collaborate with people who fit the TRU story who will bring not only customers but return cutomers. A #funfact about TRU - our main goal is to have a group of loyal customers who TRUly appreciate the brand for all it has to offer.

Q. Where are your products made?
A. All products are made in Cololmbia.

Q. Are all your tees really made with organic cotton?
A. Our newer collections for this year have had all tees made with 100% organic cotton from Peru. The tees that were made before, were made from a Jersey blend of Viscose and Spandex - the viscose fabric is actually made from tree pulp, which we know is a natural fibre. Our main goal for TRU is to join in the movement of Sustainable Fashion because as a brand, we TRUly care about the world we live in and we want to be as economically friendly as possible which is why I am spending a lot of time researching and having the team over in Colombia source better fabrics everyday!

Q. How do I know what size I am?
A. All of our pieces run TRUe to size - you can also have a look at our size guide for more infomation. All tees are sized from XS-XL and thes run TRUe to size. For all denim pieces these are sized as follows; XS/4US - S/6US M/8US L/10US.

Q. Are your items available anywhere where I can try before I buy?
A. If you prefer to try and buy in person, we have a few stockists, please visit the ‘FIND US’ page for more information. You can also visit our ‘EVENTS’ page to see where and when we will be popping up in London!

Q. Are you going to be doing any more pop ups in the UK?
A. Ahh, we are working on expanding the number of Pop-Up Shops that TRU will take on - we have one planned for October, November and still working on a few more, so stay tuned!